Why VoiceInteraction

A platform suite that ensures productivity and constant accessibility

Automated Monitoring

Our AI-driven platform automatically records, transcribes and sorts incoming calls. With a search engine, keywords and filters, received communications can be turned into large amounts of data effortlessly. It naturally promotes new monitoring guidelines and uncovers what motivates incoming interactions.

Customer Service Quality Control

With immediate integration into pre-existing workflows, includes automated supervision of operator’s performance and compliance to the communication protocol and other soft skills. Our proprietary Speech Analytics technology tracks keywords and evaluates emotion displays to gauge clients’ responses.

Client Journey and Experience Analytics

Predictive Analysis of the Customers’ experience, all in one convenient dashboard. Our AI platform evaluates customer satisfaction by assessing problem resolution rates and quality of customer care. All relevant KPI’s are combined and displayed by the Contact Centers’ preferences.

The best platforms for your needs

Our platforms work independently or as a suite, fine-tuned to your organization’s requirements.

Callscriber

Speech Analytics and Quality Monitoring

Why our Platforms

Fine-tuned features driven by proprietary technology that work for your organization

“How can I know the most common reasons why customers call my Contact Center?”

Speech Monitoring and Call Categorization
Automatic call transcription allows to integrate data effortlessly, optimizing access to typically inaccessible analytical metadata. All incoming calls are sorted by descriptive categorization and Root Cause, displayed with timestamps and the transcription records. Hence, emerging situations can be easily noticed and targeted for manual analysis.

“How can I know the most common reasons why customers call my Contact Center?”

Speech Monitoring and Call Categorization
Automatic call transcription allows to integrate data effortlessly, optimizing access to typically inaccessible analytical metadata. All incoming calls are sorted by descriptive categorization and Root Cause, displayed with timestamps and the transcription records. Hence, emerging situations can be easily noticed and targeted for manual analysis.
“How do people feel about my products and services?”
Sentiment Analysis
Our proprietary Speech Analytics technology interprets emotional polarity factors, revealing key insights into customer experience. Gauging problem resolution rates and overall satisfaction, the causal relationship between root-cause categorization and sentiment response for each interaction are measured for both clients and operators.

“How can I know if my operators are following company policy?”

Service Quality Control
By automating contact transcripts it’s possible to measure adherence to the company’s scripts, combined with other KPI’s for each operator and the contact center overall. Sentiment analysis supervises compliance to the communication protocol, conflict resolution rates and resulting customer satisfaction.

“How can I know if my operators are following company policy?”

Service Quality Control
By automating contact transcripts it’s possible to measure adherence to the company’s scripts, combined with other KPI’s for each operator and the contact center overall. Sentiment analysis supervises compliance to the communication protocol, conflict resolution rates and resulting customer satisfaction.

Call us today at +1 646 504 7906 or Email us at info@voiceinteraction.tv

Stay in touch

Request a demo and experience what our Speech Processing platforms can offer you.

Call us today at
+1 646 504 7906
or Email us at info@voiceinteraction.tv

Request a demo and experience what our Speech Processing platforms can offer you.

Stay in touch