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What we solve

Contact Center Analytics

CUSTOMER CONVERSATIONS

Contact center analytics for operational insight

Turn customer calls into searchable transcripts, categories, quality signals, and reviewable interaction history.

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ANALYTICS WORKFLOWS

Improve visibility across customer interactions

Support transcription, categorization, QA, and searchable interaction workflows across large call volumes.

Call transcription

Convert customer conversations into structured searchable text.

Interaction analysis

Categorize calls, identify recurring issues, and detect sentiment indicators.

Quality monitoring

Review interactions and support protocol adherence across teams.

Searchable interaction history

Find and review past calls, topics, categories, and conversations.

`INTERACTION VISIBILITY`

`Make customer conversations searchable`

VoiceInteraction converts customer interactions into structured searchable data, giving teams visibility across large volumes of calls.

VoiceInteraction combines proprietary speech technology with proven operational deployment experience.

Call transcription

Keyword search

Interaction categories

Recurring issues

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INTERACTION ANALYSIS

Understand why customers are calling

Speech analytics helps teams categorize interactions and identify patterns across conversations, supporting operational insight and service analysis.

Interaction categories

Group conversations by topic, issue, or intent.

Recurring contact drivers

Identify repeated customer issues and service patterns.

Sentiment indicators

Detect conversational tone and emotional response signals.

Operational reporting

Support service analysis and operational review workflows.

QUALITY & QA

Support quality and operational control

Contact center teams can review interactions to support quality standards, monitor performance, and verify operational procedures across customer conversations.

Quality monitoring

Review interactions and support QA evaluation workflows.

Agent performance review

Assess interaction handling and operational consistency.

Protocol adherence

Verify scripts, procedures, and operational requirements.

Recurring service issues

Identify repeated complaints and operational friction points.

PRODUCTS

CallScriber for contact center operations

A focused product path for teams that need transcription, QA review, categorization, and searchable interaction history.

CallScriber

Analyze customer conversations, monitor quality, review protocol adherence, and surface recurring interaction patterns.

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CUSTOMER STORIES

Proven in real operational environments

Examples of speech technology used in real operational workflows, from transcription and monitoring to analytics and content processing.

Contact Centers

5 min read

Axians modernized contact center analytics with CallScriber

Axians implemented speech analytics and automated quality monitoring workflows for contact center environments.